Overview

This Privacy Policy explains how Crockeri ("Crockeri", "we", "us", or "our") collects, uses, shares, and protects your personal information when you visit our website or place an order with us. By using our website, you agree to the practices described here.

1. Who we are

Crockeri is a crockery, dinnerware, and kitchenware retailer. For any privacy-related questions you can reach us at:

• Email: [email protected]
• Phone / WhatsApp: +92 301 7357180
• Store: Main Bazar, Cycle Market, Sheikhupura, 39350, Pakistan

2. Information we collect

We collect the following types of information:

• Information you give us: your name, delivery and billing address, email address, phone number, and order details when you make a purchase, create an account, or contact us.
• Google Sign-In information: if you choose to sign in with Google, Google provides us with your basic profile information, which may include your name, email address, profile image, and a unique Google account identifier. We do not receive your Google password and we do not request access to your Gmail, Google Drive, contacts, calendar, or other Google services.
• Payment information: payment is handled by our payment providers. We do not store your full card or banking details on our own systems.
• Information we collect automatically: when you browse the site we may collect your device type, browser, IP address, pages viewed, and similar usage data through cookies and similar technologies.
• Communications: records of messages you send us, such as enquiries submitted through our contact form or by email.

3. How we use your information

We use your information to:

• process, fulfil, and deliver your orders;
• communicate with you about your orders, enquiries, and customer support;
• manage returns, exchanges, and refunds;
• improve our website, products, and services;
• send you marketing communications where you have agreed to receive them; and
• prevent fraud and comply with our legal obligations.

4. Google Sign-In

Google Sign-In is optional and is offered as a convenient way to create or access your Crockeri account. When you use it, we use the information Google provides only to:

• verify your identity and securely sign you in;
• create and maintain your Crockeri customer account;
• display your name and profile image within your account, where applicable;
• associate your orders, addresses, and preferences with your account; and
• prevent unauthorised access and fraud.

Google processes information under its own Privacy Policy. You can manage Crockeri's access from your Google Account permissions. Revoking Google access stops future Google sign-ins but does not automatically delete your Crockeri account or information we must retain for completed orders or legal obligations. To request deletion of your Crockeri account and associated personal information, contact us at [email protected]. We will delete or anonymise eligible information, subject to any records we must retain by law.

5. Marketing communications

If you have opted in, we may send you updates about new collections, offers, and news. You can opt out at any time by using the unsubscribe link in our emails or by contacting us at [email protected].

6. Cookies

Our website uses cookies and similar technologies to make the site work, remember your preferences, understand how the site is used, and — where you consent — support analytics and marketing. You can control or disable cookies through your browser settings, though some parts of the site may not function properly without them. Pages that embed third-party content (such as Google Maps on our Contact page) may set their own cookies governed by those providers' policies.

7. How we share your information

We do not sell your personal information. We share it only as needed with:

• Service providers who help us operate, such as payment processors, delivery and courier companies, IT and hosting providers, and analytics services;
• Google, when you choose Google Sign-In, to authenticate your account and maintain the security of the sign-in service;
• Professional advisers and authorities where required by law, regulation, or legal process; and
• A successor entity in the event of a business sale, merger, or reorganisation.

These parties are only permitted to use your information to provide their services to us.

8. Data retention

We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, including to meet legal, accounting, tax, or reporting requirements. When information is no longer needed, we securely delete or anonymise it.

9. Security

We use reasonable technical and organisational measures to protect your personal information against loss, misuse, and unauthorised access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Your rights

Subject to applicable law, you may have the right to access the personal information we hold about you, request correction or deletion, object to or restrict certain processing, and withdraw consent where processing is based on consent. To exercise any of these rights, contact us at [email protected]. We may need to verify your identity before responding.

11. Children's privacy

Our website is not directed at children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

12. Third-party links and services

Our website may link to other websites that we do not operate. This Privacy Policy does not apply to those sites, and we are not responsible for their content or privacy practices. Please review their policies before providing any personal information.

13. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it was last revised. Material changes will be posted on this page, and your continued use of the website constitutes acceptance of the updated policy.

14. Contact us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us at [email protected] or +92 301 7357180.